FAQ

1. Which countries do you ship to?
We currently ship to customers in the United States.

2. How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase required.

3. How long does it take to process and ship my order?
Orders are processed within 1 business days, Monday to Friday, after the order cut-off time of 04:00 PM (EST).

4. When will I receive my order?
Once shipped, your order will arrive within 7-10 business days, depending on your location.

5. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery. Products must be in new condition.

6. Do you offer product exchanges?
Yes, we accept exchanges within 30 days of delivery, as long as the item is unused and in new condition.

7. How do I return a product?
Returns are accepted by mail only. A prepaid return label is included in your original package, and return shipping is free.

8. Is there a restocking fee?
Yes, a 10% restocking fee applies to all returns.

9. How long does it take to receive my refund?
Once we receive your returned item, we will process your refund within 7 business days.

10. How can I contact customer support?
You can reach us via:

• Email: support@dalvyn-auckland.com

• Phone: +1 315 758 8759

• Business Hours: 09:00 – 17:00 (Monday to Friday), Eastern Standard Time (GMT-05:00)