FAQs
Returns
I want to return my purchase! What should I do?
If you are not completely satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returned items must be unworn, in the condition you received them, and in the original packaging.) Some items are shipped with a security tag attached. Merchandise returned without the original security tag attached or with a damaged tag may not be eligible for a refund.
Ensure the merchandise is in its original packaging (e.g., a shoe box) and place it in a shipping carton. Affix the label to the sealed carton. Be sure to cover the old labels with the new one or simply peel them off. A black marker can also be used to cover existing barcodes.
For the vast majority of returns, it takes us approximately 5-10 business days to retrieve your package from the fulfillment center, inspect your return, process it into inventory, and process your refund. If the refund is issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be credited to your account.
Do you do backorders?
No. We do not do backorders. If an item is out of stock, our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement. Backorders will be cancelled unless a replacement is requested.
Do you price match if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the price difference. Simply contact our Customer Loyalty Team via chat, phone, or email and they will be happy to assist you.
How do I write a product review?
You can write a product review in just 4 easy steps:
On any product page, scroll down and you will see a button labeled “Write a Review”.
How do I unsubscribe from one of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Give us a call and one of our customer service representatives will handle your request over the phone.
Send us an email and one of our customer service representatives will unsubscribe your email address.
I tried to checkout and the item in my cart disappeared, what happened?
We're sorry you couldn't complete your order. The selection on is live and reflects what's in stock at the time. Placing an item in your cart does not guarantee your right to purchase that item. Until you complete the checkout process, another customer may purchase the item even if it's in your cart. If this happens, you'll receive a message on the cart page informing you that the item is no longer available and that you should remove it from your cart.
Will the item I want go on sale soon?
Unfortunately, we don't know if an item will be on sale or reduced until it actually happens.
It's possible for different colours within the same style to have different prices. For example, if a blue bag is selling better than a yellow bag, the yellow bag may be discounted to increase sales.
The item I want is out of stock. What should I do now?
We are very sorry that the item you need is out of stock. Visit us daily for the latest updates on our collections.
Payment Information
We accept international credit cards. Please note that the credit card must be issued and contain a Visa, Mastercard, Discover or American Express logo.
On the checkout page, there will be a billing and shipping section. Please do the following:
For Billing Information
Enter your mailing address on the address line 1.
Enter your city, county or province and zip code on.
Enter your country for the city.
Enter the state.
Enter the zip code.
For Shipping Information
Please enter the correct information in the appropriate field.
Do you charge sales tax on an item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover and American Express for all orders.
What can delay my order?
1. If the billing information you provided does not match what your bank has on file (including address and phone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you ship to an address other than your billing address, your order may be delayed.
What are cookies? Should I enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser by a website and stored on your computer's hard drive. If your browser preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but use anonymous unique identifiers. Each website can only access the cookie it has sent to your hard drive, not cookies sent by other websites.
You must enable cookies on your browser to take advantage of all the shopping features.
For more information on how we use cookies, see our Privacy Policy.
Are there any benefits to having an account with you?
You will have access to the following information:
Your account information
Your order history
Processing a return
Your wish list
Your email subscriptions
Your coupons and gift certificates
Frequently Asked Questions: Order Status
What are your shipping and return policies?
Unlike many other websites that have special rules and lots of fine print, we offer a special offer for shipping on orders placed on the website. We also offer free shipping for various events or holiday offers, please visit us daily to never miss any offers or specials.
I want to return my purchase! What should I do?
If you are not completely satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returned items must be unworn, in the condition you received them, and in the original packaging.) Some items are shipped with a security tag attached. Merchandise returned without the original security tag attached or with a damaged tag may not be eligible for a refund.
Ensure the merchandise is in its original packaging (e.g., a shoe box) and place it in a shipping carton. Affix the label to the sealed carton. Be sure to cover the old labels with the new one or simply peel them off. A black marker can also be used to cover existing barcodes.
For the vast majority of returns, it takes us approximately 5-10 business days to retrieve your package from the fulfillment center, inspect your return, process it into inventory, and process your refund. If the refund is issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be credited to your account.
Do you do backorders?
No. We do not do backorders. If an item is out of stock, our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement. Backorders will be cancelled unless a replacement is requested.
Do you price match if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the price difference. Simply contact our Customer Loyalty Team via chat, phone, or email and they will be happy to assist you.
How do I write a product review?
You can write a product review in just 4 easy steps:
On any product page, scroll down and you will see a button labeled “Write a Review”.
How do I unsubscribe from one of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Give us a call and one of our customer service representatives will handle your request over the phone.
Send us an email and one of our customer service representatives will unsubscribe your email address.
I tried to checkout and the item in my cart disappeared, what happened?
We're sorry you couldn't complete your order. The selection on is live and reflects what's in stock at the time. Placing an item in your cart does not guarantee your right to purchase that item. Until you complete the checkout process, another customer may purchase the item even if it's in your cart. If this happens, you'll receive a message on the cart page informing you that the item is no longer available and that you should remove it from your cart.
Will the item I want go on sale soon?
Unfortunately, we don't know if an item will be on sale or reduced until it actually happens.
It's possible for different colours within the same style to have different prices. For example, if a blue bag is selling better than a yellow bag, the yellow bag may be discounted to increase sales.
The item I want is out of stock. What should I do now?
We are very sorry that the item you need is out of stock. Visit us daily for the latest updates on our collections.
Payment Information
We accept international credit cards. Please note that the credit card must be issued and contain a Visa, Mastercard, Discover or American Express logo.
On the checkout page, there will be a billing and shipping section. Please do the following:
For Billing Information
Enter your mailing address on the address line 1.
Enter your city, county or province and zip code on.
Enter your country for the city.
Enter the state.
Enter the zip code.
For Shipping Information
Please enter the correct information in the appropriate field.
Do you charge sales tax on an item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover and American Express for all orders.
What can delay my order?
1. If the billing information you provided does not match what your bank has on file (including address and phone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you ship to an address other than your billing address, your order may be delayed.
What are cookies? Should I enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser by a website and stored on your computer's hard drive. If your browser preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but use anonymous unique identifiers. Each website can only access the cookie it has sent to your hard drive, not cookies sent by other websites.
You must enable cookies on your browser to take advantage of all the shopping features.
For more information on how we use cookies, see our Privacy Policy.
Are there any benefits to having an account with you?
You will have access to the following information:
Your account information
Your order history
Processing a return
Your wish list
Your email subscriptions
Your coupons and gift certificates
Frequently Asked Questions: Order Status
What are your shipping and return policies?
Unlike many other websites that have special rules and lots of fine print, we offer a special offer for shipping on orders placed on the website. We also offer free shipping for various events or holiday offers, please visit us daily to never miss any offers or specials.